FAQ

1. What is the shipping cost?

We are glad to bring our customers great value and service. That’s why we provide free shipping to our guests from worldwide.

2. How many days will it take to ship?

The shipping time depends on the shipping location. Here are the estimated times after we have calculated the shipping time for most orders:

Last updated December 5, 2019 

Location Estimated shipping time
United States, United Kingdom, Canada 8-15 Business days
East Asia 8-15 Business days
Europe 10-25 Business days
Australia, New Zealand 10-25 Business days
Southeast Asia 18-45 Business days
Middle East 18-45 Business days
Mexico, Central America, South America 25-45 Business days
South Africa 20-45 Business days

*This doesn’t include our 2-4 day processing time.

3. Do you provide tracking information?

Yes, we will send you order tracking information and tracking link email within 1-3 business days after you complete your order. Please enter the correct email address on the checkout page to ensure that you receive this information in a timely manner.

4. How do I track my order?

You can use www.17track.net to track your package once you receive your shipping confirmation via email or the messenger app.

5. My order tracking information says: "No information is currently available."

For some shipping companies, it may take 2-5 business days to update the tracking information on the system. If your order was placed 7 business days before, but there is still no information on your tracking number, please contact us.

6. My tracking information shows my package has been delivered but I never received it?

We know how important your order is! If the tracking information indicates that your item has arrived but you did not receive it, check the nearby area to prevent it from being received by another house by mistake. If they speak to your family, roommates, etc. on your behalf, talk to them. The package may also be left to the property manager or apartment office. Sometimes the package cannot be delivered because you entered an incorrect phone number during checkout, so our shipping company cannot contact you when the package arrives at your location.

7. What are your gifts?

Here is a list of random gifts you might get from partypartygo shopping (we change gifts monthly):

-Lomo card
-Keychain
-Phone holder
-Mask
-Stickers
-Socks
-Badge
-Pen
-Notebook
-Tattoo stickers

-Other small gifts

8. Can I buy special discounts in bulk?

Yes, you can get special discount codes from us if the order amount is more than $ 300 USD. For more information, please contact us at support@partypartygo.com and we will help you arrange.

9. How do I pay with PayPal?

PayPal is the easiest online payment method. Once you have finished adding products to your shopping cart and are ready to complete the transaction, you can click the "PayPal" button. You will be redirected to the PayPal website. Be sure to fill in the correct details for quick and easy payment processing.

10. Can I make payment with PayPal without a PayPal account?

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

Once you are redirected to the Paypal website, select "Pay with Debit/Credit card" button to proceed the payment.

PayPal Payment Guide

** Sometimes it is shown as 'Create an account' or 'Sign up' , click it and you will still be redirected to Credit/Debit card option without needing a PayPal account **