Shipping & Delivery Policy

Dear guest, we understand that you want to receive the goods you ordered as soon as possible, and we will try our best to meet this demand! We have reached close cooperation with our suppliers and set up our warehouses in cities and regions with the faster logistics. This means you will get your goods faster.

Most of our products will be shipped within 48 hours of completing your order. This does not include some custom products. Please select the correct size and color on the product page to improve the efficiency of order delivery.

Here are some frequently asked questions from our guests.

1. What is the shipping cost?

We are glad to bring our customers great value and service. That’s why we provide free shipping to our guests from worldwide.

2. How many days will it take to ship?

The shipping time depends on the shipping location. Here are the estimated times after we have calculated the shipping time for most orders:

Last updated December 5, 2019 

Location Estimated shipping time
United States, United Kingdom, Canada 8-15 Business days
East Asia 8-15 Business days
Europe 10-25 Business days
Australia, New Zealand 10-25 Business days
Southeast Asia 18-45 Business days
Middle East 18-45 Business days
Mexico, Central America, South America 25-45 Business days
South Africa 20-45 Business days

 *This doesn’t include our 2-4 day processing time.

3. Do you provide tracking information?

Yes, we will send you order tracking information and tracking link email within 1-3 business days after you complete your order. Please enter the correct email address on the checkout page to ensure that you receive this information in a timely manner.

4. How do I track my order?

You can use www.17track.net to track your package once you receive your shipping confirmation via email or the messenger app.

5. My order tracking information says: "No information is currently available."

For some shipping companies, it may take 2-5 business days to update the tracking information on the system. If your order was placed 7 business days before, but there is still no information on your tracking number, please contact us.

6. My tracking information shows my package has been delivered but I never received it?

We know how important your order is! If the tracking information indicates that your item has arrived but you did not receive it, check the nearby area to prevent it from being received by another house by mistake. If they speak to your family, roommates, etc. on your behalf, talk to them. The package may also be left to the property manager or apartment office. Sometimes the package cannot be delivered because you entered an incorrect phone number during checkout, so our shipping company cannot contact you when the package arrives at your location.

If there is anything unclear, or if you have special circumstances, please contact us via Facebook Live Chat or email support@partypartygo.com.

We are happy to bring you the best service!